UNDATED (AP) – Delta Airlines is dropping the fee for U.S. consumers who buy tickets over the phone or at a ticket counter to make things simpler for customers. The phone fee was $25 and the fee for a ticket bought at an airport or other ticket counter was $35. Most other major U.S. airlines charge these fees. (Southwest Airlines says it doesn’t.) They are designed to encourage consumers to buy tickets online, which is cheaper for the airlines than maintaining big call centers. The major carriers don’t charge extra for online ticket purchases.
